I have just been verbally abused by a car rentals attendant because I asked if he worked for Thrifty Rentals.

The man well into his senior years sporting a haircut similar to Christopher Lloyd from ‘Back to the Future’, he was sitting at the customer service desk for car rentals (a shared desk with multiple car rental names displayed).

I reached into my pocket as I entered the men’s bathroom only to discover that I still had the car rental key, I stopped just shy of the door put my two carry on bags to the left of the doorway and turned to ask the man at the desk if he worked for Thrifty.

His reply was swift and cutting ‘No I don’t – does it look like it says ‘Thrifty’ on the back of my jackets?’

I was surprised by his response but said ‘I am sorry I cant see the back of your jacket?’

His retort ‘It says fucking Hertz’,

I was now shocked and said ‘There is no need to be rude to me, I only asked a question’.

He then told me – ‘Get fucked and gestured the fingers to me’,

I was enraged – I lost my rag and told him, ‘There’s no need to be a fucken arsehole about it’,

He just carried abusing me and told me that ‘there were two fucking arseholes here’.

I had to bite my tongue and use every bit of my strength to stop me climbing over the counter.

I told him ‘I’ve never heard any one speak to a customer the way he had spoken to me today’.

He said ‘Your not a Hertz customer’.

I replied ‘You don’t know that – I have accounts with many car rental companies’,

He shrugged his shoulders and said ‘I don’t care’.

I told him ‘This wouldn’t be the last that he hears about this today’,

He laughed and told me to ‘do your worst – you’d be doing me a favour’.